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How u99 Handles Your Personal Data

At u99, we take what you share with us seriously — your name, contact details and payment activity are collected only for the purposes described in this policy…

No data sold to advertisersUPI & Paytm transaction privacyRight to access your recordsEncrypted account storageIndia-based support contact

Browse lobby Read FAQ

What This Privacy Policy Covers

u99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every interaction you have with u99 — account registration, deposits via UPI, Paytm or PhonePe, browsing the lobby, and contacting our support team. We collect only what is needed: your name, email, mobile number, device identifiers and transactional records. Payment data processed

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through UPI, Paytm and PhonePe is handled in accordance with the respective payment provider's own security standards. We retain your account data for as long as your account is active, and for the period required under applicable Indian law after closure. Access to u99 and its
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features is subject to local law and is available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how we process your data, want to request a copy of what we hold, or need to report a concern, our privacy team is reachable through the channels below. We aim to respond to all data-related requests within seven working days. Indian callers and chat users can contact us in English; our team will route data-access requests to the correct department.

Team online

Live Chat

Start a chat from the u99 website footer any time to ask about your stored data, request corrections or raise a privacy concern with our support team directly.

Email Privacy Team

Send your data-access or deletion request to our dedicated privacy inbox. Include your registered mobile number so we can verify your identity quickly and securely.

Help Centre

Our Help Centre contains step-by-step instructions for downloading your account data, updating personal details and managing the communication preferences tied to your account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

u99 applies layered security measures across every stage of data handling — from the moment you enter your details at account creation through to how records are archived…

Encryption at Rest and in Transit

All personal data stored on u99 servers is encrypted using AES-256.

Cookie Usage and Your Choices

We use cookies to keep your session active, remember your lobby preferences and measure which pages you visit.

Account Security Protocols

Two-step verification is available on all accounts. Login attempts from unrecognised devices trigger an SMS confirmation to your registered Indian…

Data Retention Schedule

Active account data is held for the lifetime of the account.

Third-Party Data Sharing

We share transaction data with payment processors like Paytm and UPI networks only to complete your deposit or withdrawal.

Requesting Changes to Your Data

You may request a copy, correction or deletion of your personal data at any time by contacting our privacy team.

Common Questions About Your Privacy on u99

These questions cover the data rights and privacy concerns we hear most often from people using u99 in India. If your question is not listed here, reach our privacy team through live chat or email and we will respond within seven working days.

We collect your name, email address, mobile number and date of birth at registration. Once you transact, we also record deposit and withdrawal activity, the payment method used (UPI, Paytm or PhonePe) and your device identifiers for security purposes.

No. We do not sell, rent or trade your personal data to any third party for marketing purposes. Data is shared only with payment processors such as UPI networks and Paytm strictly to complete your transactions.

Email our privacy team with your registered mobile number as proof of identity. We will compile your account data and send it to your registered email address within seven working days of verifying your request.

Yes. Submit a deletion request via email or live chat. We will remove your personal data from active systems after verifying your identity. Some records may be retained for the period required under applicable Indian law before final deletion.

Payment credentials are never stored on u99 servers directly; they pass through the payment provider's encrypted gateway. Our platform uses TLS 1.3 for all data in transit, so your Paytm or UPI session is protected end-to-end.

Contact our privacy team immediately via email. If you remain unsatisfied after our response, you may escalate the matter to the appropriate Indian data-protection authority. Your right to complain is not affected by anything in this policy.

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can disable analytics cookies from the cookie settings panel without losing access to your account or the lobby.

How u99 Handles Your Personal Data

Reach Us About Your Privacy

Live Chat

Email Privacy Team

Help Centre

How We Protect and Manage Your Information

Encryption at Rest and in Transit

Cookie Usage and Your Choices

Account Security Protocols

Data Retention Schedule

Third-Party Data Sharing

Requesting Changes to Your Data

Common Questions About Your Privacy on u99

01 What personal data does u99 collect when I open an account?

02 Does u99 sell my data to third parties?

03 How can I get a copy of the data u99 holds about me?

04 Can I ask u99 to delete my personal data?

05 How does u99 protect my UPI and Paytm payment details?

06 What are my rights if I believe u99 has mishandled my data?

07 Does u99 use cookies, and can I turn them off?

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