Reference

Terms and Conditions at u99

Before you open an account and explore our lobby, these terms set out exactly what you agree to and what we commit to in return.

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What These Terms Actually Cover

u99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every account opened on u99.today and to all activity conducted through it, including deposits made via UPI, Paytm, or PhonePe and any withdrawals requested thereafter. Access to u99 depends on your local law — you confirm that using this platform is permitted

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in your jurisdiction before completing registration. We reserve the right to restrict or suspend account access where local legislation requires it. Amendments to these terms take effect fourteen days after we publish them on this page; continued use of your account after that date constitutes acceptance.
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If any clause is found unenforceable in an Indian court of competent jurisdiction, the remaining clauses stay in force without modification.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR POLICY TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear or you believe your account has been handled in a way that does not align with what is written here, our support team is available around the clock. We aim to acknowledge every policy-related query within two hours and resolve substantive disputes within five working days.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our agents can clarify specific clauses, explain account decisions, and escalate formal disputes to the compliance team on your behalf.

Email Support

Send a detailed query to our support address found in your account settings. Email is best for attaching documents when you need to raise a formal objection or request a copy of your stored data.

Help Centre

Our self-service Help Centre carries the current version of these terms alongside plain-language summaries of each clause, so you can check the exact wording at any time without raising a ticket.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

We hold account data only as long as it is needed to service your account or meet our legal obligations.

Data We Collect

We collect the name, contact details, and payment identifiers you provide at registration, plus transaction records for every UPI, Paytm…

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how our lobby is used.

Account Security

Passwords are stored as salted hashes and are never visible to support staff.

Data Retention

Transaction and identity records are retained for the period required under applicable Indian financial regulations.

Requesting Changes

You may request a copy of all personal data we hold, ask us to correct inaccurate records, or request deletion…

Policy Contact

For formal notices relating to these terms — including data access requests and legal correspondence — address your communication to…

Common Questions About Our Terms and Conditions

These answers cover the clauses account holders most often ask about. If your question is not answered here, our live chat team can walk you through the relevant section of the full terms document.

The terms come into effect the moment you complete registration on u99.today. By submitting your registration form, you confirm that you have read the current version and that using the platform is lawful in your jurisdiction.

We publish an update notice on this page and send an email to the address on your account at least fourteen days before any change takes effect. You can also check the 'last updated' date at the bottom of this page at any time.

Yes. We may suspend or close an account if we detect a breach of these terms, receive a legal order requiring us to do so, or determine that access is no longer permitted under the law of your jurisdiction. We will notify you unless a legal obligation prevents us.

You have the right to access, correct, and request deletion of personal data we hold, subject to any retention period required by Indian financial regulations. Submit a written request via the email channel in your account settings and we will respond within fifteen working days.

Yes. All deposit and withdrawal transactions processed through UPI, Paytm, PhonePe, or any other payment method available in your account are governed by these terms. Transaction records are stored in line with the data retention clause described above.

Send a written dispute via the email support channel with your account ID, a description of the decision you are challenging, and any supporting documents. We acknowledge disputes within two hours and aim to resolve them within five working days.

These terms are governed by the laws of India applicable to your location. Any dispute that cannot be resolved through our internal process may be referred to a court of competent jurisdiction in India, as determined by the relevant local statutes.

Terms and Conditions at u99

How to Contact Us About These Terms

Live Chat

Email Support

Help Centre

Data, Security and Your Rights Under These Terms

Data We Collect

Cookie Policy

Account Security

Data Retention

Requesting Changes

Policy Contact

Common Questions About Our Terms and Conditions

01 When do these terms come into effect for my account?

02 How will I know if the terms have been updated?

03 Can u99 suspend my account under these terms?

04 What are my rights regarding personal data under these terms?

05 Do these terms cover deposits made via UPI, Paytm, and PhonePe?

06 How do I raise a formal dispute about an account decision?

07 Which law governs these terms and conditions?

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